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Intensive Care Coordination

YOU, Inc.

We provide Intensive Care Coordination (ICC) for families in our role as the Community Service Agency (CSA) for the South Central/Blackstone Valley area of Central Massachusetts, within the statewide Children’s Behavioral Health Initiative. The goal of the program is to increase a family’s ability to manage and support a child with serious emotional disturbance, and to assist the youth to improve his or her functioning in the family, in the community, or at school.

Population Served

  • children under age 21 with serious emotional disturbance
  • the parents, caregivers and siblings of these youth, via wraparound care coordination

Overview of Services

Intensive Care Coordination supports families with children under the age  of 21 with serious emotional disturbance. Care Coordinators work to bring together the main adults in a child’s life, so that they can cohesively support the child and his or her family. Families choose the members of their own team, including professionals (therapists, social workers, teachers, pediatricians) and personal supports (friends or relatives). Families may also request an assigned Family Partner – a parent trained to ensure that a family’s voice is heard.

Wraparound is a process used to create, implement and monitor an individual plan designed specifically to address the needs of each child. Wraparound builds on the strengths of the child, family, team and community, and puts the family at the center of the planning process. The ICC team also assists families to navigate and connect with multiple services and supports, and coordinates referrals for all community supports that augment therapy.

Referral Information     

Intensive Care Coordination is funded by MassHealth (Medicaid) and Massachusetts commercial insurers.  These services are available to youth who have a serious emotional disturbance (SED) and have this coverage as part of their insurance plan. For more information on eligibility, please contact our Central Referral department at 1- 855-496-8462 (1-855-4YOUINC) or centralreferral@youinc.org.

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