September 22, 2020
Seven Hills Foundation and Affiliates Community:
This website is your source for updates to our programs and services operations. We will update this site as soon as new developments occur.
Dr. David A. Jordan, President of Seven Hills Foundation & Affiliates, has activated a COVID-19 Response Team, led by Dr. Kathleen Jordan, EVP/CEO, and includes senior leadership and staff from all affiliates and support functions. This Team is monitoring developments in real time from the World Health Organization, U.S. Department of State, CDC, as well as state agencies from both Massachusetts and Rhode Island.
Our goal throughout Seven Hills Foundation & Affiliates is to provide our patients / clients / students and staff with the safest and healthiest possible environment. All of us at Seven Hills are monitoring the coronavirus situation hourly along with constantly updated guidelines outlined by the CDC. We will continue to update our own procedures as we receive regular notifications from the CDC as well as Departments of Health in Massachusetts and Rhode Island.
Current COVID-19 Guidance Updates
An Update from Seven Hills Family Services to Shared Living/AFC Caregivers
SHFS clinical and nursing teams recently determined that since it has been six months since many of our families and individuals have seen us in-person, now is a reasonable time to do an in-person home visit prior to the winter season.
Over the next two months, we will be conducting at least one in-person home visit for all Shared Living and Adult Family Care (AFC) homes. We understand that there may be some concerns associated with this decision and SHFS has developed rigorous procedures to maximize health and safety for you and your households during this visit.
- Home visits will be scheduled in advance and limited to one SHFS staff.
- Prior to the visits, ideally the previous day, staff will call to ask a few questions and to explain health and safety procedures during the next day’s visit.
- Prior to entering your home on the day of the visit, a brief screening will also take place.
- The visit will be short, typically less than 30 minutes. We ask for your assistance with this limitation.
- Staff will be wearing appropriate PPE. SHFS will provide Individual and Caregiver PPE as needed for the visit.
- The visit may be a bit different than in the past, as staff will only review limited health and safety items.
- Please ensure only the Individual and Caregiver and no other household members are in the room where you are meeting.
How to Safely Wear and Take Off a Cloth Face Covering
All of us at Seven Hills Foundation & Affiliates must follow the established guidelines, following CDC protocols to keep each other and the individuals we support safe and healthy. The proper use of masks are a vital part of slowing the spread of COVID-19 when combined with every day preventive actions and social distancing in public settings.
How to Protect others by wearing a mask:
- Wear a face covering that covers your nose and mouth to help protect others in case you’re infected with COVID-19 but don’t have symptoms
- Wear a face covering in public settings when around people who don’t live in your household, especially when it may be difficult for you to stay six feet apart
- Wear a face covering correctly for maximum protection
- Don’t put the face covering around your neck or up on your forehead
- Don’t touch the face covering, and, if you do, wash your hands or use hand sanitizer to disinfect
Seven Hills ASPiRE! Program Closure Updates in Massachusetts
We’re writing with an important update regarding the novel coronavirus, COVID-19, and the plans to reopen Massachusetts. While phase three of Governor Baker’s plan to reopen Massachusetts began on July 6th, we are encouraged by our funders, DDS and MassHealth, to continue outreach in July and prepare to reopen in August. As such all Seven Hills ASPiRE! service locations will remain closed through July 31st, and will partially reopen on Monday, August 3rd. Please note that not all persons served will be able to return at once, due to capacity and other health and safety restrictions.
MA DDS Coronavirus Update to Individuals and Families
Recovering from COVID-19 and What it Means
May 20, 2020
Some have tested positive for COVID-19 after recovering. What does that mean?
There is no conclusive evidence that people can become re-infected with COVID-19. But researchers are following thousands of patients to be sure.
Read in NBC News: https://urldefense.proofpoint.com/v2/url?u=https-3A__apple.news_APBfcck1XSD-2Dm8nCrc4-2DP5w&d=DwIGaQ&c=gvTrvVRKKFToocA49JzvN15NyFJ-Q4li1d1cSaW7yf8&r=sbxaJARH22COdtAIWYqMb2HBeGY3l19O0GnNhDwS_zk&m=g8yonrvgNFGJQX_mHdsXk8m6BHKPSthA1RJWaDB3-l4&s=nf8VFkltLf8qyb4xzAvHjp0znelGoCgw_8YFO8Rb8m0&e=
Massachusetts Day Program Reopening Guidance - Phase 3
In developing the requirements contained within this document, the Executive Office of Health and Human Services (EOHHS) has sought to keep the health and safety of the Commonwealth’s residents and program staff at the forefront. EOHHS has sought to build upon existing guidance from leading health experts, including the Centers for Disease Control and Prevention (CDC).
An Update from Seven Hills Family Services on COVID-19
July 6th 2020, An Update from Seven Hills Family Services on COVID-19
As we continue to face local and national challenges posed by the coronavirus outbreak (COVID-19), our primary focus remains on the well-being of our individuals, caregivers, and employees. Seven Hills Family Services (SHFS) appreciates your continued patience and flexibility. We truly understand that the COVID 19 Pandemic, and all the challenges that comes along with it, has been difficult. Your efforts are truly appreciated.
Concerning COVID-19 and Seven Hills ASPiRE! Program Closures
Members of the Seven Hills ASPiRE! Community:
We’re writing with an important update regarding the novel coronavirus, COVID-19, and the plans to reopen Massachusetts. While phase three of Governor Baker’s plan to reopen Massachusetts begins on July 6, we do not yet have permission from our state funders to reopen, and do not yet have critical guidance on capacity, screening, staffing, or supplies requirements. As such all Seven Hills ASPiRE! service locations will remain closed through July 17th, and will not reopen any earlier than Monday July 20th. We may need to extend this date depending upon the guidance we receive, and what modifications are necessary in response. We are closely monitoring state guidance and will reach out once we are given confirmed dates and guidance to reopen.
Returning to Work MA Employer Poster
Poster for Massachusetts Employer's Guidance to staff returning to work.
Poster for MA Employees Returning to Work
Poster for Massachusetts Staff outlining guidelines to return to work.
Massachusetts State Reopening Four-Phase Plan
May 18, 2020
On Monday, May 18, Governor Charlie Baker released the four-phase reopening plan for Massachusetts. The plan provides guidance on the phased reopening of the economy and the gradual easing of social restrictions, while minimizing the health impacts of the COVID-19 pandemic.
Find Out More About Massachusetts' Reopening Plans:
Returning to Work RI Employer Poster
Poster for Rhode Island Employer's Guidance to staff returning to work.
Poster for RI Employees Returning to Work
Poster for Rhode Island Staff outlining guidelines to return to work.
Rhode Island State Reopening Plan
Governor Raimondo unveiled a framework for safely reopening the Rhode Island economy on May 13, 2020.
Find Out More About Rhode Island's Reopening Plans:
Seven Hills' COVID-19 Initiatives
"Stay Healthy in Place" Staff Tell their Stories
May 4, 2020
Seven Hills Community Services and Seven Hills NeuroCare rolled out an initiative, “Stay Healthy In Place” (SHIP) that was designed to keep our staff and the individuals in our care safe and healthy by minimizing contact with different people. This was a proactive approach that saw our staff volunteer to work 24/7 shifts for 14 days in a single residence. SHIP was instituted in over 70 homes in Massachusetts and was extremely successful in reducing our exposure to COVID with just a 3% infection rate. Our Direct Support Professionals, all essential workers, are responsible for this incredible success. Here they share their stories:
350,000 N95 Masks Secured and Delivered to 126 Partners
April 27, 2020
Staff at Seven Hills Foundation today helped to distribute a little under 350,000 N95 masks to 125 other health and human services organizations throughout Massachusetts. The N95 Masks were shipped from China and arrived at Seven Hills Foundation this weekend and were sorted and packaged by members of our senior leadership team, preparing them for today’s coordinated distribution.
At the start of the COVID-19 crisis, it became obvious that masks were in short supply and needed to be located quickly. Reaching out to government officials and members of the State Legislature, Seven Hills was directed to a local sales representative for a US company with factories in Shanghai China by State Rep. Joseph McKenna. However, after communicating with this company about its need, Seven Hills Foundation learned that a minimum order of 50,000 masks was required for a purchase, Kathee Jordan, EVP/CEO of Seven Hills Foundation initiated an outreach program to other organizations who had similar needs for N95 masks. 126 organizations joined in this collaborative effort to secure PPE for their staff and clients.
“Although it was a lot of work these past few weeks to organize, package and distribute the 350,000 masks,” commented Kathee Jordan, “Seven Hills Foundation was happy to be able to do it because we know so many of our fellow organizations desperately needed these masks. It the midst of this public health crisis, it is imperative that we all work together and we are happy to help lead that effort.”
Important Resources for COVID-19
Coronavirus Visual Tool for Deaf and Hard of Hearing Individuals
MCDHH has created a Coronavirus Visual Tool to assist Medical Professionals and deaf and hard of hearing individuals communicate better during medical appointments. Click the link below to visit and download both the pdf and instructions on mass.gov's website.
Proper Hand Washing Guidance Sheet
Stop the spread of germs that mak you and other sick by making sure to frequently and properly wash your hands. Many illnesses are spread through touch. The single most important defense against spreading infection is proper hand washing. Hand washing is often taken for granted because it can be routine. Even if you think you have done a good job washing your hands, they are probably not as clean as they should be. Good hand washing stops contaminants from moving from your hands to other parts of your body or to surfaces you touch. Use these steps and recomendations for better handwashing.
From the CDC on proper hand washing: Watch Video >
Environmental Cleaning and Disinfecting Recommendations
Environmental Cleaning and Disinfecting Recommendations Guide: Download >
Interim Guidelines for Cleaning and Disinfection of COVID-19 in Residences: Watch Video >
How to Properly Use Disinfectants against COVID-19: Watch Video >
CDC Community Mitigation Strategy for MA
CDC’s recommendations for implementation of mitigation strategies for Massachusetts, based on current situation with COVID-19 transmission.
Need Help, Cant Find Essentials? Call 211
Need Help, Can't Find Essentials & Don't Know Where To Turn?
Call the Mass 211 Hotline
During this pandemic, if you are struggling to find essential community services, care, food or fulfilling your pharmacutical/medical needs in Massachusetts- Dial 2-1-1.
Mass 211 is an easy to remember telephone number that connects callers to information about critical health and human services available in their community. It serves as a resource for finding government benefits and services, nonprofit organizations, support groups, volunteer opportunities, donation programs, and other local resources. Always a confidential call, Mass 211 maintains the integrity of the 9-1-1 system saving that vital community resource for life and death emergencies.
Available 24 hours a day, 7 days a week, Mass 211 is an easy way to find or give help in your community.
Online Symptom Checker and Screening Tool: Bouy
Frequently Asked Questions
What is this new virus?
This new coronavirus was first identified in December 2019. It was first detected in China and has now been detected in more than 100 locations internationally, including in the United States.
It is more contagious than the seasonal flu, and there appears to be no natural immunity among adults. The virus particularly affects the lungs.
The World Health Organization has named the disease caused by the virus “COVID-19”: ‘CO’ stands for corona, ‘VI’ for virus, ‘D’ for disease, and ‘19’ for the year it emerged.
How dangerous is this virus?
Many people infected with this new virus experience mild symptoms that are like those experienced if you have the cold or flu – a fever, dry cough, headache or shortness of breath.
In about 15% of cases, however, the virus can lead to severe respiratory illness such as pneumonia. Older people, and people with pre-existing medical conditions, particularly lung diseases, appear to be more vulnerable to becoming severely ill.
So far, studies show the virus is fatal in more cases than the seasonal flu, but less than other coronaviruses such as SARS and MERS.
How is the virus spread?
This virus appears to spread like many other respiratory viruses: An infected person expels respiratory droplets by coughing or sneezing and those droplets land in the nose and mouth, or are inhaled into the lungs of people nearby. It may also spread from the hands of an infected person, making hand-washing especially important. And it can spread from surfaces, so it is important to wipe down shared desks, tables and other surfaces.
Should I be tested for this virus?
You should call your doctor if you have a cough, shortness of breath, or a fever and are concerned you may have COVID-19. It is important to call before you go to a doctor’s office, urgent care or emergency room for a COVID-19 test to avoid potentially infecting health care workers.
Currently, there are a limited number of testing kits and lab capacity in the U.S., but that is expected to change in coming weeks.
Those who do not have the flu but are hospitalized with severe acute lower respiratory illness, such as pneumonia, are currently more likely to be tested. People also may be tested if they are symptomatic and have traveled to countries with known cases, such as China, Iran, Italy, Japan or South Korea or been exposed to a COVID-19 patient.
Is there a vaccine?
There is no vaccine that prevents this coronavirus. Researchers are working to develop one, a process that likely will take at least a year.
Is there a treatment for the virus?
There is no approved treatment for this virus. However, some antivirals are being tested on patients, and others are under development by researchers.
What precautions are in place to prevent the spread of the virus?
State labs are beginning extensive screening of people who may be at risk for COVID-19. Those who undergo testing are asked to stay at home until the result is received, in what is known as “self-quarantine.”
If a patient tests positive, state health officials begin an outreach effort to people who were in direct contact with the patient, and they also undergo a period of 14 days of self-monitoring for symptoms at home with public health supervision.
Physicians and hospitals are well trained in pandemic response, and are putting emergency procedures into place as needed.
The U.S. government also has taken unprecedented steps related to travel in response to the growing public health threat posed by this virus. The CDC has issued a Level 3travel advisory for China, Iran, Italy and South Korea, advising travelers to avoid all nonessential travel to the four countries. The centers issued a Level 2 advisory for Japan, recommending that older adults and those with chronic medical conditions consider postponing nonessential travel.
All inbound flights from China are routed to certain airports. No flights from mainland China are landing at Logan International Airport. Some airlines also have canceled flights from the U.S. to countries that have been especially affected by the outbreak.
The Trump administration has imposed temporary travel restrictions that bar entry into the United States by any foreign national who has traveled to China or Iran in the past 14 days. Any U.S. citizen who returned from the Hubei province of China within the past 14 days will be quarantined for up to 14 days.
Where can I get the latest information about the virus?
The Centers for Disease Control and Prevention is closely monitoring this situation and is regularly updating its webpage: CDC Website >
Check your state's Department of Public Health website for current information:
A Message Video from Dr. David A Jordan, President of Seven Hills Foundation
Watch a video message from Dr. David Jordan, President of Seven Hills Foundation and Affiliates, to valued staff, clients, patients, students and their families about what Seven Hills is doing about COVID-19.
Seven Hills ASPiRE! Program Closures in Massachusetts
We’re writing with an important update regarding the novel coronavirus, COVID-19. Governor Baker has asked that all Massachusetts schools work remotely for the remainder of the school year, and that non-emergency childcare remain closed through the end of June. We anticipate similar guidance from the Department of Public Health for adult programs and services like those at ASPiRE!. As such all Seven Hills ASPiRE! programs and service locations will remain closed throughout the month of May, and likely into the month of June. We are closely monitoring the Governor’s updates and will send another letter once we know more.
Please read the following letter written to the entire Seven Hills ASPiRE! community from Vice President, Dr. Jay Hayston, LP.D, MBA and for any questions contact him at 508.796.1503 or firstname.lastname@example.org.
March 2020 Updates
March 31, 2020 - COVID-19 Guidance Update from Massachusetts
March 31, 2020 – The Baker-Polito Administration announced several updates related to the COVID-19 outbreak including extending the non-essential business emergency order and guidance for Executive Branch employees until May 4. The Department of Public Health’s Stay-At-Home Advisory remains in effect. The Administration also updated the “COVID-19 Essential Services” categories for businesses and other organizations that provide essential services and workforces related to COVID-19 that are permitted to operate brick and mortar facilities during the emergency.
March 25, 2020 - DDS COVID-19 Update from Commissioner Jane Ryder
March 23, 2020 - Emergency Child Care Provider List
Two of our child care programs have been approved by the Department of Early Education and Care to open as Emergency Child Care Programs and have slots open to any essential personal that is looking for emergency child care. If you or someone you know that meets the essential personel qualifications and has exhausted all options, please refer them to us.
Emergency Child Care Programs are for when all other non-group-care settings have been exhausted and families have no other options. Visit the EEC Website with full listing of available Emergency Child are programs.
Our two available programs are open with a first-come-first-serve admission after approved screening. Both sites are adhering to the DPH recommended cleaning protocols and will be conducting daily health screenings for both staff and children in the programs.
The Early Learning Center
505 Pleasant St #3210
Worcester, MA 01609
Opens this Thursday, March 26 and will remain in effect until April 6, 2020 and may be extended as needed.
Ages: Infant to 7 years.
Monday - Friday, 7:30am to 5:30pm
First Come First Serve Basis - Parent/guardian's please call Karen Ludington, Vice President of Children's Friend at 978.660.4915
Child Enrichment Center
Children's Aid & Family Services
1480 John Fitch Highway
Fitchburg, MA 01420
Opens tomorrow, Wednesday, March 25 and will remain in effect until April 6, 2020 and may be extended as needed.
Ages: 2-9 years old
Monday - Friday, 6:30am - 5:30pm
Contact: Linda Hache, Program Director at 978.602.8665
March 23, 2020 - Response to a Single COVID-19 Case/Like Illness
March 20, 2020 - COVID-19 Seven Hills Family Services Programs Update
In summary, Seven Hills Family Services:
• We will not be supporting any overnight respite at this time.
• Community-Based hourly Respite will not be provided at this time.
• Home-Based hourly DSP/PCA will not be provided at this time; except for critical cases determined by risk assessment and approved by Vice President of SHFS.
• Affiliate-specific “social distancing” protocols are being developed to reduce the exposure of Seven Hills staff or patients, clients, students, to potential threat.
March 18, 2020 - COVID-19 Seven Hills Family Services Programs Update
Seven Hills Family Services provides services in the following programs:
- Adult Family Care (AFC- statewide)
- Family Support Centers (Sturbridge, Worcester & Fitchburg)
- Shared Living/Placement Services (Central/West - Northeast & Southeast)
- Agency-with-Choice (AWC) (Central/West - Northeast)
- DESE (Central/West - North East)
- Individual Supports (Southbridge/Milford)
- S-QUAL Services
- Adult Companion / Hourly Respite
- Flexible Funding
Due to the COVID-19 pandemic, SHFS has taken decisive actions that reflect our commitment to help slow the spread of the virus and protect the health and safety of our community. The measures here will remain in effect until further notice.
All case management, nursing & clinical staff will be conducting remote visits beginning Wednesday March 18th. This includes screening & tracking of any issues being reported to DDS area offices.
For any scheduled hourly respite (AC), Overnight respite, DSP staff will not be scheduled unless the Team (DDS, Guardian, Agency Staff, medical professional) deem it necessary at this time for essential care of the people we support. The Team will discuss and determine the Risk/Benefit for each case.
Family Support Center staff at the Fitchburg, Worcester and Sturbridge locations are working remotely, and a system will be in place to route calls to the centers to Family Support Specialists in real time.
Family Support Specialist staff will be a point of contact for any DDS family looking to access Information & Referral and/or resources, including COVID-19 specific resources.
All essential medical appointments that FSS staff have provided transportation to will still be completed post phone screening.
We are also working on both safety packs for staff who may need to work in community homes and response team for families needing care packs & emergency supplies, assistance.
Thank you for your guidance, patience and assistance as we navigate these unprecedented situations.
Please let me know if you have any concerns or questions,
Leslie Courtney MPA, LEND
Vice President Family Services
Seven Hills Foundation
March 17, 2020 - Seven Hills COVID-19 Updated Protocol
Seven Hills Foundation has updated the following to our Policy as of March 18, 2020 and until further notice:
To protect the health and safety of your loved ones, all visitation is now prohibited to all residential group homes. Families will also not be allowed to take their loved ones home, unless they are going to take them for the duration of this COVID-19 policy update.
March 16, 2020 - COVID-19 Child Care Centers Closures
Due to the COVID-19 situation and guidance from the State of Massachusetts, the Child Enrichment Center of Children’s Aid & Family Service in Fitchburg and the Early Learning Center at Children’s Friend in Worcester will be closed starting Tuesday, March 17th. Seven Hills and both affiliates will watch the situation closely and re-evaluate in a few weeks. Parents/guardians will be notified with updates as they occur. We appreciate the understanding of our child care community and please know we have the best interests of our children and families as our guiding force.
March 15, 2020 - COVID-19 Seven Hills Rhode Island Program Closures
As a result of a directive from the Department of Behavioral Health Developmental Disabilities and Hospitals(BHDDH), All BHDDH funded day services will be closed until further notice beginning next Tuesday, March 17th. Day staff will report to residential programs. For questions contact Melissa Charpentier, Area Director Seven Hills Rhode Island at 401.309.7839 or email@example.com.
Adult Day Health Services will remain open at this time.
Cliff R. Cabral, LMHC, NCC, CCMHC
Seven Hills Rhode Island
March 15, 2020 DDS Commissioner's Guidance Update to Families
To individuals and families/guardians supported by the MA Department of Developmental Services; DDS Commissioner, Jane Ryder, has asked that Seven Hills share this March 13th updated guidance in regard to COVID-19.
Letter from Dr. David A. Jordan
March 11, 2020
As we face local, national and international challenges posed by the coronavirus outbreak (COVID-19) our primary focus remains on the well-being of our patients, clients, students and employees. In addition to monitoring the situation closely, we have continued to consult with health authorities in Rhode Island and Massachusetts in order to thoughtfully and appropriately refine our response plans.
- World Health Organization: Novel Coronavirus 2019
- PDF Infographic: CDC Protects and Prepares Communities, 2/25/2020
- CDC Tele-briefing: Recording from 3/10/2020
- CDC: How COVID-19 Spreads
- Follow the CDC on Twitter
- Follow the CDC on Facebook
- Subscribe to the CDC’s email and text messaging system
- Center for Disease Control and Prevention (CDC): Travelers
- CDC: COVID-19 Website
- CDC: Enhanced Screening Procedures
- U.S. State Department: Travel Advisories
- Rhode Island Department of Public Health
- Massachusetts Department of Public Health
- Hesperian Health Guides: Multilingual resources
- World Health Organization: E-newsletter
- Rhode Island Department of Behavioral Healthcare, Developmental Disabilities, and Hospitals
- Rhode Island DOH Testing Guidance
Download and Print
Seven Hills Emergency Response Fund - Support Our Dedicated Staff and the Community We Serve
YOU can make an immediate difference in helping us continue to provide essential services to people in our community most at risk. 100% of funds will target the urgent and increasing needs of our clients and frontline staff members.
Thank You Funding Partners
Seven Hills Foundation & Affiliates is grateful to our local funding partners for providing critical grant support that helps us respond to the immediate and emerging needs of the people we support. We applaud their efforts and VALUE their trust and partnership during this difficult time. See Our Partners >