|
|
|
|
|
|
|
|
|
 |
 |
 |
 |
 |
 |
 | |
 |
 |
 |
 |
 |
 |
 |
 |
 |
 |
 |
|
About Us
Certification and Accreditation
Seven Hills Foundation and Affiliates serve individuals with disabilities and other life challenges in over 80 communities across the Commonwealth. As one of New England's most comprehensive health and human service agencies, Seven Hills Foundation and Affiliates offer advocacy, residential and home care, supportive living options, transportation, respite services, school, therapeutic and social recreation, behavioral health programs and education services.
Seven Hills Foundation currently participates in two external certification programs. The Massachusetts Department of Mental Retardation operates an evaluation program titled Quality Enhancement Survey Tool QUEST. This state-mandated process involves a comprehensive review of all programs and services offered by agencies across the state. Currently Seven Hills Foundation Family Services and Seven Hills Foundation Community Services have been awarded three, consecutive“Two Year’s with Distinction” certifications. This is the highest certification that can be awarded by the Department of Mental Retardation and Seven Hills is the only large provider to have ever received this distinction for three consecutive cycles.
Seven Hills Foundation also participates in a national certification process overseen by the Commission on Accreditation of Rehabilitation Facilities CARF. CARF surveyors review various programs throughout Seven Hills Affiliates to determine the quality of service provided by those programs. As a result of its last CARF review; Seven Hills Foundation and Affiliates were awarded a Three Year Certification. Three years is the longest certification awarded by CARF.
Seven Hills Foundation receives ongoing reviews of its medications program (MAP), which is overseen by the Massachusetts Department of Public Health.
In addition to these external reviews Seven Hills Foundation also conducts two internal evaluation programs. The Balanced Score Card program reviews various aspects of each residence and program three times a year. Any issues identified during the review process are targeted for resolution in the program’s Quality Enhancement Plan. The agency’s Director of Quality Enhancement manages the Balanced Score Card program.
Seven Hills Foundation also conducts Annual Satisfaction Surveys in all of its programs. Participants, family members, guardians and funding agencies are all asked to provide feedback on the quality of services provided by Seven Hills Foundation and Affiliates. The agency’s Director of Quality Enhancement submits a summary of each survey to the Senior Leadership group for further evaluation and recommendations.
For further information contact Karen McDonald, M.Ed., Director of Quality Enhancement at 508.755.2340 x 228 or kmcdonald@sevenhills.org
About Us
|
Copyright © 2006 Seven Hills Foundation. All Rights Reserved.
